Milan - “The growth of our company is connected to the ever tighter link between the freight forwarding sector and the supply chain, in a context that is no longer the standard provider-client relationship, but rather a partnership, with a direct and immediate relationship.” Massimo Mirizzi, managing director of Multilogistics, leads a company that is strongly growing, with headquarters in Genoa, Turin, Milan, Verona, Bologna and in Barcelona and Valencia in Spain. “In the coming years it is our intention to grow our market in the United States and in Asia - the transport sector in Italy is clearly improving,” Mirizzi stated.
How is the sector doing in your opinion?
“In Italy the sector is certainly growing. In recent years business increased because of exports in particular. The future of the aerial and maritime sector will very much depend on the alliances that are being explored between carriers, with the possibility of having less competition in the offering of services. There could be a return to a “conference”, with the creation of an association among carriers to make the most strategic decisions.”
Between the rail, maritime and road modalities of transportation, which is in the worst shape?
“It is still early to make a judgement on the rail sector and even the maritime sector is a work in progress, which is why there is as of yet no certainty about the future of these two areas. Aerial transport, on the other hand, has improved, also thanks to the upgrade at Cargo Malpensa to European Standards.”
The Delrio reform led to mergers between some ports. Do you think it was a brave choice?
“I consider it to be a proactive reform, which could give new impetus to the transportation business. I am of the idea that at the most important nodes one must amalgamate as much as possible in order to be competitive, on the model of the major ports in Northern Europe.”
Is Italy equipped for the break bulk modality?
“It is, mainly in the minor ports, where there is greater flexibility. The companies that are used to handling large volumes are struggling in this sense. Multilogistics is able to provide solutions for break bulk shipments for all destinations. We have always been specialised in industrial machinery and in projects: we study the shipment and we offer the client the most effective modality. In this sense we feel that we are more partners than providers.
What are the other services that you offer your clients?
We handle aerial, maritime, ground and advanced supply chain shipments, where, besides the standard warehouse for third parties, we offer a value-added service with the processing of goods. Multilogistics is growing rapidly and we have built a new warehouse of about 13,500 sqm at our head office in Milan, which is suitable both for supply chain activities and forwarding.”
From the operational point of view, how has the choice not to have an internal IT consultant in the company turned out?
“To manage our business we adopted Nova Systems’ BeOne solution, which allows us to save resources to be invested in research, development and in customer service, in order to grow our company business. It was a choice based on confidence in Nova Systems, a partner that we have worked with for many years.”
What are the features that you think benefit you the most?
“The Customer Relationship Management module allows us to organise our sales division and manage client relationships in a timely manner. The Business Intelligence module makes it possible for us to handle strategic choices, even from the marketing point of view. BeOne is an intuitive and therefore proactive system that works closely with our operators and guides them through the various phases of their daily work.”