Today we live in the “augmented” society of the 4.0 era, now 5.0: a historical phase of changes, of hyper-fast connections, of transformations, in particular the digital one. Innovation appears to be the key word of the job world, of Logistics in particular, the most sensitive to a world in moving. Change impacts on systems, processes, structures and infrastructures, but above all on the way of thinking and on the increasingly hybrid and dynamic models of organizations and business. New forms of work and new roles are being created in increasingly complex ecosystems. The man-machine relationship evolves prefiguring a sort of “hyper-connected and automated humanity” and the human interface must be regulated. So, what is the challenge, that one with which the world of work must face itself and which it must be able to manage? Which one in particular in the world of Logistics? The great challenge is: to understand change and to know how to govern it on behalf of productivity, efficiency and competitive advantage. People are always at the heart of change.
What Capital should be preserved for the company to grow and develop? It is the people who make the companies, because they are given the task of managing innovation and change. The role of Human Resources is changing. New professional profiles, increasingly specialized skills setting, relevant hard and soft skills, sophisticated managerial skills and different mindsets are required. The competitive leverage passes through new professional skills, new relationships that support pro-action at all levels. For Logistics, this is therefore not just a technological challenge, but one focused on the enhancement and development of human capital, to make a chain of processes more qualified, streamlined and efficient. What skills for the world of Logistics ? Increasingly specialized skills, we even speak today of hybridization of skills (Observatory 2019, Willis Towers Watson). Think of the setting of skills of those who work in the logistics inbound and / or outbound to support the Supply Chain Manager. What is the key to winning the challenge of change and innovation in HR? Ground a series of actions:
Involving employees in the company vision, aligning them with values, objectives and strategies;
Engaging the right people, a critical factor for the success and survival of organizations, whether macro or micro;
Mapping skills and developing potentials to get the maximum performance from everyone for the benefit of an individual well-being that turns into the well-being of the company;
Having a lean, fluid organization, with motivated, capable and responsible human resources with respect to roles and deliveries;
Investing in training